All
FAQ
Announcements
Product documents
How to transfer crypto from Coinbase to OKX?
Select the cryptocurrency you want to transfer from Coinbase to OKX. Go to your OKX-account and copy your deposit address for that specific crypto. Copy the provided deposit address for that crypto to Coinbase. Initiate the crypto transfer from Coinbase. Paste your copied address in the withdrawal section of the selected crypto on Coinbase. Always double check if the address is copied correctly. Input the amount that you want to transfer from Coinbase to OKX.Published on Jun 19, 2025Updated on Jun 26, 2025FAQ6How can I protect myself from scammers?
Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank.Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,027How do I manually swap assets from Synapse?
Go to Synapse's official website: Select the Swap option from the main menu Navigate to the Swap page by selecting it from the main menu Once the Swap page is loaded, connect your OKX wallet by selecting the Connect Wallet option Connect your wallet once you're on the Swap page Select the chain and the desired token for swapping from the received token before proceeding Fill up the details according to your preference Once the swap is completed, you'll receive the final desired token in your walletPublished on Oct 24, 2024Updated on Feb 9, 2026FAQ11How can you protect yourself from a phishing attack?
Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on. Email attack: the attacker sends seductive or misleading email to the target user.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,680How do I safeguard my Web3 wallet from fraudsters?
As such, stolen funds are often challenging to recover due to the anonymity and decentralization of digital assets.What should I do to protect myself from scams? We strongly recommend you to stay vigilant and follow these key actions to prevent falling victim to scams: Avoid clicking on unfamiliar links Refrain from authorizing unfamiliar projects Verify addresses for accuracy Protect private keys/mnemonic phrasesWhat more can I do to prevent or guard against potential risks?Published on Dec 13, 2023Updated on Jan 27, 2026FAQ977How do I protect my account from Trojan horse takeovers?
Refrain from visiting untrustworthy websites or installing unknown software. Use devices and software from reputable sources only. Note: If your email, authenticator, and passkey accounts share the same login, a hacker could compromise all of them at once. Use separate accounts where possible for critical services. Your awareness is your first line of defense.Published on May 30, 2025Updated on Feb 5, 2026FAQ10Crypto profit & loss analysis (PnL) FAQ
How far back is the historical record of Crypto PnL analysis? The historical data is recorded from November 6, 2020. Cryptos held before this date and not sold will be calculated at the price of 00:00 on November 6, 2020.10. Do Perpetual/Futures profits and Margin profits affect the profits in Crypto PnL analysis?Published on Aug 22, 2023Updated on Mar 3, 2026FAQ103How do I deposit OKT Chain assets from Web3 Wallet to Exchange?
Once the extension is installed, follow these steps: Open the withdrawal tool and select Connect Wallet in the top menu Select Connect wallet from the Web3 site Click Connect in the pop-up window. The extension wallet will open automatically Kickstart your Web3 journey by connecting your wallet In the extension wallet, select Connect to authorize the connection Authorize the connection process After your wallet is connected, the tool will display your available assets and balances.Published on Jan 16, 2026Updated on Feb 6, 2026FAQ7How do I check if an email is officially from OKX via EML file?
How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.Published on Nov 24, 2025Updated on Mar 4, 2026FAQ15How do I avoid scams from off-site communication in P2P transactions?
If it’s missing or doesn’t match your code, the email is likely a scam.Learn more on how you can set it up here.What trading rules should I follow to stay safe in P2P?Published on Sep 11, 2025Updated on Sep 26, 2025FAQ12How do I stay safe from phishing SMS using the name OKX?
One of the latest methods involves phishing SMS messages that appear to come from OKX—a legitimate and trusted platform. These fake messages are not only misleading in content, but also dangerously convincing in appearance, often showing up in the same SMS thread as our real communications. Below, you'll find a breakdown of how these scams operate, why they’re so effective, and what steps you can take to protect yourself and your crypto.What’s happening?Published on May 9, 2025Updated on Mar 4, 2026FAQ321How do I import a wallet from Trust Wallet to OKX Web3 wallet?
Select Import wallet and then Seed phrase to import your secret phrase got from Trust Wallet, select Confirm to complete the importing process Feel free to delve deeper into the OKX Web3 wallet here.Published on Nov 29, 2023Updated on Sep 12, 2025FAQ91PYTH delisting from Onchain Earn
We would like to inform you that at 3:00 am UTC on March 16, 2026, we will be delisting the following crypto from Onchain Earn. New subscriptions for the related product have been suspended. Protocol/network Estimated redemption period PYTH (Pyth Network) About 15 days After delisting, your funds will be automatically redeemed and returned to your funding account according to the onchain redemption period for the protocol as stated above.Published on Feb 27, 2026Updated on Feb 27, 2026AnnouncementsDelisting ApeCoin from On-chain Earn
OKX will delist ApeCoin from On-chain Earn on November 18, 2024, at 03:00 (UTC). The current product details are as follows: Product / Crypto Term ApeCoin Flexible ApeCoin rewards distribution will cease on November 18, 2024. After the product is taken offline, your principal will be automatically transferred to your funding account before November 19, 2024, 06:00 (UTC). No action is required on your part. Thank you for your continued support as we work to provide better products for our users.Published on Nov 16, 2024Updated on Apr 1, 2025AnnouncementsSushiswap will be delisted from onchain earn
Sushiswap will be delisted from onchain earn on April 29, 2024, 03:00 UTC. You won't be able to subscribe to new Sushiswap products, and your existing orders will be Redeemed 5 working days. OKX April 29, 2024Published on Apr 29, 2024Updated on Nov 17, 2025Announcements