All
FAQ
Announcements
Product documents
What can I do if I trigger risk control?
What can I do to avoid triggering risk control? OKX has strict and comprehensive risk control standards. Therefore, all users must abide by the platform's relevant rules on fiat transactions to avoid triggering risk control. When trading on OKX, please avoid high-risk transactions, such as buying crypto on behalf of others, withdrawals for gambling purposes, off-site transactions, or assisting suspicious individuals online to launder money and score points.Published on 13 Sept 2023Updated on 26 Jan 20261,769What should I do if the T+N security protection is triggered and I can't trade?
If buying or selling crypto triggers the platform's risk control, please refer to this article here for additional information.Published on 17 Mar 2023Updated on 23 Mar 20262,556What are the rules for P2P order cancellation?
The first trigger will ban you from C2C trading for 15 minutes. 2nd time After the 15-minute ban is lifted, the second trigger of the day will ban you from C2C trading for 30-minute. 3rd time After the 30-minute ban is lifted, the third trigger of the day will ban you from C2C trading for 1 hour. 4th time After the 1-hour ban is lifted, the fourth trigger of the day will ban you from C2C trading for 4 hours. 5th time More than 4 triggers a day will ban you from C2C trading for the whole day.Published on 16 Aug 2023Updated on 24 Mar 20261,761OKX API FAQ
Rules for setting stop-loss trigger price/take-profit trigger price – during selling, the take-profit trigger price is greater than the latest transaction price, and the stop-loss trigger price is less than the latest transaction price; while during buying, the take-profit trigger price is less than the latest transaction price, and the stop-loss trigger price is greater than the latest transaction price.What's "Interface error: 50102 Timestamp request expired"?Published on 20 Sept 2024Updated on 23 Mar 2026133How to add personalized messages for custom price alerts?
With the ability to add personalized messages to these alerts, you can include tailored notes, reminders, or even specific trading strategies to guide your actions when the alert is triggered. This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on 6 Feb 2025Updated on 10 Sept 20253How do I set up a liquidation alert?
You can typically set the alert to trigger at a specific percentage of your margin level or when your account equity drops below a certain amount.What notification methods are available for liquidation alert? Web notifications and push notifications.What should I do if I receive a liquidation alert? If you receive a liquidation alert, consider the following actions: Deposit additional funds: add more funds to your account to meet the margin requirements.Published on 2 Aug 2024Updated on 17 Nov 202525How do I reset Two-factor authentication (2FA)?
details and select Confirm You'll receive a confirmation upon successfully resetting your authentication method If you don't remember password, can't login: Please follow here to reset both your password and two-factor authenticationOn the web If you remember password but fail two-factor authentication (2FA) Log into your account as usual, then the system will trigger two-factor authentication In Unable to verify?Published on 15 Sept 2023Updated on 27 Mar 20266,146What's OKX Security Assistant?
The risk items may still exist and trigger alerts again.Ignore: use with caution After ignoring, the risk item enters the ignore list and usually won’t trigger pop-up alerts. Ignoring equals to the elimination of risk. Only use this option for items you can 100% confirm are legitimate and must be retained. Items in the ignore list can be “released.”Published on 15 Jan 2026Updated on 13 Feb 202610Why can't I join or claim rewards from a campaign?
If an account (including the inviter or the invited user) triggers risk control mechanisms, the corresponding campaign rewards may be revoked.Published on 10 June 2025Updated on 19 Mar 202614,211OKX listing mechanism
This includes TP/SL orders that meet trigger conditions during this period will not be triggered and will be cancelled. Orders placed during this period are subject to a maximum order size of 10,000 USD per order. These limits would be lifted once the five minutes have concluded. Pre-openWhat is Pre-open?Published on 27 Apr 2018Updated on 16 Mar 20267,463How to fix passkey error 50162 on Android devices
When Google Play fails to complete the verification process, it triggers error 50162. You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions. Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services.Published on 8 Dec 2025Updated on 26 Dec 20251,327How do I track the cost price of my spot trades?
Select the relevant order type (Limit/Market, Advanced Limit, SL/TP, or Trigger, etc) to view your outstanding maker orders. How is the cost price calculated? The calculations are based on your spot trading history. You may choose to calculate by average entry cost or cumulative average cost in trading settings.Published on 5 Sept 2024Updated on 28 Mar 202626What's the Spot DCA (Martingale) bot and how do I use it?
Please note that DCA bots don't guarantee profits and may result in losses, especially in declining markets where the stop loss level could trigger. Additionally, the incremental buying approach may limit gains in rising markets.What are the Spot DCA (Martingale) trading parameters? You can create a DCA bot by setting the following key parameters: Price steps: defines the percentage difference at which safety orders will be executed.Published on 12 Feb 2025Updated on 17 Nov 20252How can you protect yourself from a phishing attack?
In short, among the common phishing scams in the crypto field, the attackers may fake themselves as platform staff, create phishing websites and publish fake information, claiming account upgrade, migration, refund, trigger risk control, capital risk, account to be closed and so on through SMS, email and other channels, and induce users to click the phishing website link or scan the phishing QR code.Published on 17 Aug 2023Updated on 3 Mar 20263,681Supercharge your supercharts Terms & Conditions
The First Time Trade (FTT) Trigger: An eligible user's journey begins by executing their First Time Trade (FTT) on their OKX account, which must be initiated via the TradingView platform's API connection. 3-Month Eligibility Window: A user's eligibility to participate in this Campaign starts at the time of their FTT and ends precisely three (3) months later, calculated to the second.Published on 1 Oct 2025Updated on 6 Nov 202530