If you need to reset your trading interface, whether to troubleshoot an issue, clear customizations, or simply start fresh, you can quickly restore it to default settings without any hassle. Resetting your interface can be helpful for restoring default settings or ensuring your trading layout is optimized for your needs.

Section, select reset Select Reset to proceed You'll be prompted to download the OKX app If you don't remember password, can't login: Please follow here to reset both your password and two-factor authentication Note： If you have self-frozen your account, you won't be able to reset the authentication methods. If you're unable to sign in, please contact OKX assistance on the login page. If you're unable to pass facial recognition, please refer to: What should I do if facial recognition fails?

You'll receive an email/SMS confirmation upon successfully changing your authenticator app.I can't log in to my account If you can't log in to your account, you can only reset your authenticator app on the OKX app. Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Reset and Confirm your password. Select Reset authenticator method to start reset your authenticator app.

If you change phones or switch your Apple ID, your existing passkey may stop working and require a reset. Some reset features for iOS users may require iOS 18 or later.Reset passkey If you only have 1 passkey linked to your account, you'll only see the Reset option. This is because your account must always have at least 1 passkey. When you reset it, you'll replace your current passkey with a new one during the process.

It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions. By offering this safeguard, trade confirmations help promote disciplined and thoughtful trading habits, ultimately contributing to better long-term outcomes.

To reset your passkey: Go to Profile > Security > Authentication methods > Passkeys > Manage Select Reset and complete the verification process. You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up.

Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app.

issues If you see any of the issues below, try the related solution.Operation limit reached This means the password reset was attempted too many times, you can wait for a while and try again later.Didn’t receive the SMS verification code Please check your mobile signal.

Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.

If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance If self-reset still doesn't work, submit a request or contact our customer support via the chatbot in Support Center. Please use your email linked to the OKX account with login issue to contact us.

Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can deposit over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can deposit within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.

If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.

Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization.

Enter the code accordingly Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email/SMS confirmation upon successfully changing your phone numberI can't log in to my account You can unlink your phone number on the 2-step verification page, or contact customer support to reset your phone number. You can learn more about how it works here.

The reminder will appear on the Promotion page and on the homepage, but it will only pop up once per day (daily reset at 24:00).