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How do I close my account? (web)
If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.Published on Aug 22, 2023Updated on Feb 11, 2026FAQ454How do I close my account? (app)
Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period.Published on Aug 22, 2023Updated on Feb 13, 2026FAQ7OKX to upgrade the position-closing feature for futures and perpetual contracts
Dear OKX users, To enhance your trading experience, OKX will upgrade the position-closing function for futures and perpetual contracts in hedge mode at 8:30 am UTC on June 19, 2023. All closing orders in hedge mode will apply the reduce-only feature. Feature rules: When placing limit orders, market orders, and advanced limit orders to close a position, there will be no verification for the remaining amount of the pending positions that can be closed.Published on Jun 19, 2023Updated on Nov 17, 2025AnnouncementsSupplementary information for the upgrade on closing and TP/SL orders for futures and perpetual contracts
Announcement Link:OKX to upgrade the position-closing feature for futures and perpetual contracts Optimization #1: No more amount limits for closing limit/market orders in Hedge mode 1.Place closing orders more efficiently: When you have a position and want to close it, there will be no restrictions on the amount of your closing order.Published on Jun 21, 2023Updated on Nov 17, 2025AnnouncementsUpdate on Price limit rules and Market-close-all Feature of Futures Trading
Updated of “Market-close-all” Feature: Before the update: After selecting "Market-close-all", our system will automatically cancel all pending close orders of the contracts, then liquidate the holding position(s) at market price. After the update:If there is any pending close order of contract when selecting "Market-close-all", a message will pop-up and require you to "Cancel all" before proceeding. The update has already been applied to our desktop version of website.Published on Jan 19, 2018Updated on Nov 17, 2025AnnouncementsHow do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 2025FAQ12UA FAQ
If position values are too low, margin under Unified account can also be lower.Published on Jun 11, 2021Updated on Aug 29, 2024Product documentationSpot index prices
If an exchange’s price deviates more than 2% from the median price of the rest of the exchanges, that exchange’s price will be taken at 98% or 102% of the median, depending on whether it’s too high or too low. When data from 2 exchanges are available, they will be weighted equally. When data from only 1 exchange is available, it will be taken as the spot index price. OKX introduces various measures at its sole discretion to control systematic risks without separate notifications.Published on Jun 16, 2022Updated on Nov 5, 2025Product documentationHow do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on Sep 12, 2025FAQ43OKX Will Support the Boba Token (BOBA) Airdrop Program for OMG Network (OMG) Holders
Your account might subsequently be locked if your negative balance is too big. If you don’t want to deal with the extra $BOBA repayment, please repay your loan ahead of the snapshot. Suspended for Deposit and Withdrawls Deposits and withdrawals for OMG tokens will be tentatively closed at approximately 2021-11-11 10:00 (UTC).Published on Nov 9, 2021Updated on Nov 17, 2025AnnouncementsWhy is there a minimum deposit amount for non-BTC?
If the amount is too small, the funds cannot be aggregated because the address balance may not be sufficient to cover the miner fees for an on-chain transfer. System management: The minimum deposit amount helps the platform manage asset flows better and prevents system strain caused by small deposits. Note: please confirm the minimum deposit amount before making a deposit to ensure smooth transactions.Published on Oct 16, 2024Updated on Sep 3, 2025FAQ32How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app.Published on Sep 11, 2024Updated on Sep 12, 2025FAQ28Why is my OKX app not working?
Restart and update the app Completely close the app (force-quit if possible). Restart your phone or tablet. Check the App Store or Google Play for updates. Install any available updates before opening the app again. Many app crashes are fixed through regular updates and bug patches.2. Check your internet connection Connectivity issues can prevent apps from loading.Published on Mar 16, 2026Updated on Mar 27, 2026FAQRules for the periodic transfer of untradable crypto dust from Trading accounts to Funding accounts
Untradable crypto dust refers to crypto that has a value too small to trade. After the transfers, you can check your Funding account for the relevant assets and transfer history.Published on Aug 28, 2023Updated on Nov 12, 2025Product documentationMartingale Strategy Order Failure Reasons
Another scenario is a sharp price rally: a fixed-amount order that once met the minimum can become too small in coin terms. For example, if BTC jumps from 20 000 USDT to 60 000 USDT while your strategy still places 2 USDT buy orders, the amount that used to purchase 0.0001 BTC now buys only 0.000033 BTC, which is below the 0.0001 BTC minimum.Published on Jun 16, 2025Updated on Dec 1, 2025Product documentation