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What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on Oct 13, 2025Updated on Jan 27, 202612How do I identify OKX official accounts?
Note: it might be a fake admin account if you can’t find a username or it’s being placed under the Bio section instead. Open user info in Telegram and copy the username Go to our channel verification to verify the page link and username. You can refer to the How do I verify OKX accounts section to learn more about how to verify the page link and username.Phone call Copy the phone number that you have received and go to our channel verification to verify the phone number.Published on Aug 11, 2023Updated on Jan 26, 20265,362What's Spot DCA (Martingale) bot and how to use it?
Martingale is a trading strategy based on the concept of doubling the trading size after every loss. With a doubled position size each time after losses, the size of the next profitable trade will exceed the combined losses of all previous trades with additional profit. In simple terms, if you lose a trade, you double your next trade to recover your losses and hope to make a profit.Published on Oct 21, 2025Updated on Dec 6, 2025How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on Jul 10, 202535How do I fix errors when submitting my institutional verification?
Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.Published on Oct 10, 2024Updated on Oct 8, 202560How do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on Jul 5, 2025Updated on Mar 19, 20269What are the cryptoassets that are listed on OKX in the European Economic Area (EEA)?
RPL ALCX FLOW CTXC LAYER ULTI SSV CVX PHA CVC WCT NOT RADAR PEOPLE BADGER DEP BABY MERL BLUR TON 1INCH DGB FLUID SAFE CORE ENS GRT DOGE PARTI PRCL FLR POLYDOGE T EGLD NAVX MEW GEAR IMX API3 ELF PI WIF FLOKI GODS FIL ETC KAITO TNSR OAS ELON NEAR ETH IP ZEUS APT GALA GHST GAS BERA W CITY DYDX SOL GLM ANIME VENOM ARG ILV FLM HBAR S ZKJ MENGO AGLD AVAX ICX TRUMP ETHFI POR ERN UNI IOST NC AEVO ETHW SLP WBTC IOTA DUCK STRK SWEAT BABYDOGE MLN KAIA AIXBT ZETA LDO OMI NMR KNC SONIC JUP OP CLV AUCTION LEO BIOPublished on Mar 11, 2024Updated on Nov 17, 202594How do I modify TP/SL?
Select Add under the TP/SL column Select the Add option under TP/SL to modify the position Modify TP/SL levels: A window will pop up, allowing you to set new TP/SL levels Enter your desired TP/SL price Fill in the TP/SL trigger price before confirming Select Confirm to save the changes Review and confirm: Double-check the modified levels to ensure they're set correctly Confirm your changes by selecting ConfirmWhat are the tips for setting TP/SL?Published on Jun 13, 2024Updated on Sep 10, 202533How can you protect yourself from a phishing attack?
Don't search the OKX website through Google or other search engines and log-in without double checking. It's recommended to input manually the official website of OKX: https://www.OKX.com. Don't enter sensitive information such as an account password in an unsafe environment or disclose account information to others, especially security related information such as passwords and private keys. OKX has launched anti-phishing code function.Published on Aug 17, 2023Updated on Mar 3, 20263,678How do I buy with debit / credit cards?
If you're experiencing difficulty with adding your card, please double-check that the card details you entered are accurate. If you're still having issues, reach out to us here for assistance. On some occasions, you will be prompted during the add card process to do extra authentication via a 3-D secure authentication process.5. Why am I receiving an error when completing a transaction with my debit or credit card? Please make sure your card hasn't expired and all details are entered correctly.Published on Feb 22, 2024Updated on Dec 31, 2025579What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
If a trader continues to double their trades, the probability of loss is infinite. If a trader runs out of funds and exits the trade while using the strategy, the losses faced can be quite high. In addition, the risk-to-reward ratio may not be reasonable for every trader. While using the strategy, higher amounts are spent with every loss until a win, and the final result may only be to break even.Published on Apr 3, 2024Updated on Jan 28, 202681How do I effectively execute a trade with precision?
Easily switch to Fullscreen mode of the chart in several simple moves You can either Select the expansion button on the chart; or Maximize the trading chart by selecting the enlarged option Double tap on the screen.Chart style and color customization You can now customize the appearance of charts by going to Settings from the trading page.Published on Jun 21, 2024Updated on Mar 4, 202666How to transfer crypto from Bitvavo to OKX?
Always double check if the address is copied correctly. Input the amount that you want to transfer from Bitvavo to OKX.. Confirm your transaction on Bitvavo Follow all authentication steps on Bitvavo to confirm the transfer from Bitvavo to OKX. Travel Rule RequirementsProvide additional information if needed, such as Platform where the transferred funds come from, the verified name on the counter platform. Transactions above a threshold (varies by jurisdiction) trigger the Travel Rule.Published on Jun 19, 2025Updated on Mar 12, 20265How do I transfer crypto from Bybit to OKX?
Always double check if the address is copied correctly. Input the amount that you want to transfer from Bybit to OKX. Confirm your withdrawal transaction on Bybit. Follow all authentication steps, review the details and confirm the transfer from Bybit to OKX. Travel Rule Requirements: Provide additional information if needed, such as the platform where the transferred funds come from and the verified name on the counter platform.Published on Jun 19, 2025Updated on Feb 13, 20262How to transfer crypto from Coinbase to OKX?
Always double check if the address is copied correctly. Input the amount that you want to transfer from Coinbase to OKX. Confirm your withdrawal transaction on Coinbase. Follow all authentication steps, review the details and confirm the transfer from Coinbase to OKX. Travel Rule Requirements: Provide additional information if needed, such as the platform where the transferred funds come from and the verified name on the counter platform.Published on Jun 19, 2025Updated on Jun 26, 20256