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How do I turn on and sync multiple charts on a screen?
We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely. Each chart can be set to its own timeframe, making it easy to analyze various timeframes simultaneously.Are all trading tools and indicators available in multi-chart view?Published on Aug 9, 2024Updated on Sep 10, 202530How do I change and reset my chart layout?
By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurationsPublished on Nov 27, 2024Updated on Sep 10, 202517How do I reset my Two-factor authentication (2FA)?
section, select reset Select Reset to proceed You'll be prompted to download the OKX app Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator appPublished on Sep 15, 2023Updated on Oct 15, 202522How do I get started with On-chain Earn?
You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on Jul 14, 2025Updated on Nov 19, 20255How do I get started with OKX Trade?
As a result of how AMMs work, there'll always be slippages in each transaction. However, generally, the more liquidity there's in the pool, the fewer slippages there'll be.What are liquidity pools? Liquidity pools are pools of tokens locked in smart contracts used for market making. Liquidity pools allow users to seamlessly swap between tokens on-chain in a completely decentralized and non-custodial manner.Published on Jul 26, 2022Updated on Feb 5, 202675How do I update my authenticator app?
Select Security verification unavailable to start reset your authenticator app. Select security verification unavailable on reset password page Follow the on-screen instructions or contact customer support to reset your authenticator app. Note: You're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.Published on Aug 1, 2024Updated on Mar 16, 2026163My phone isn't working, what should I do?
Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app.Published on Aug 1, 2024Updated on Jan 27, 20267How do I create passkeys? (web)
To reset your passkey: Go to Profile > Security > Authentication methods > Passkeys > Manage Select Reset and complete the verification process. You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up.Published on Aug 16, 2023Updated on Jan 29, 20264,253Where do I find limits, fees and processing time details for cash withdrawal?
Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:How do I access the cash withdrawal feature?Published on May 23, 2025Updated on Mar 4, 202634How do I create passkeys? (app)
If you change phones or switch your Apple ID, your existing passkey may stop working and require a reset. Some reset features for iOS users may require iOS 18 or later.Reset passkey If you only have 1 passkey linked to your account, you'll only see the Reset option. This is because your account must always have at least 1 passkey. When you reset it, you'll replace your current passkey with a new one during the process.Published on Aug 16, 2023Updated on Mar 27, 202612,838Where do I find limits, fees and processing time details for cash deposit?
Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on May 23, 2025Updated on Feb 12, 202628OKX DEX User Guide (Web)
How do I manage my wallet? Step 2: Deposit assets After securely backing up your wallet, you can deposit assets into your wallet to start trading. Tap Receive, search for the crypto you want to trade, and enter the asset details page to obtain the receiving address. Then, open another exchange or wallet and either paste the copied receiving address or scan the QR code to send the assets. For more details, refer to: How do I manage my assets in my OKX wallet?Published on Aug 25, 2023Updated on Feb 12, 20261,013How do I verify my identity with SPID?
How is my SPID data protected on OKX? We prioritize data security and complies with all GDPR regulations. Your SPID data will only be used for verification purposes and will not be stored beyond the necessary period to meet legal requirements. Data is used and stored in accordance with OKX's Privacy Policy.5. What happens if I forget my SPID credentials? You will need to contact your SPID provider directly to recover or reset your credentials.Published on May 2, 2025Updated on Dec 1, 20252Why did my identity verification fail?
Center your face in the frame and follow the on-screen instructions during selfie detection. Submit your identity documents that meet our supported document type and Know Your Customer (KYC) requirements indicated on the page. Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification?Published on Aug 8, 2024Updated on Jan 2, 202640Spot grid bot FAQ
Here’s how it works for each option: If you invest in quote currency (for example, USDT): your bot will place buy orders at each grid level, using the quote currency to purchase the base currency (for example, BTC). When initialized, you'll typically see one buy order at each grid level. However, keep in mind that some of these orders might get filled immediately at the market price, depending on the current market conditions.Published on Aug 28, 2025Updated on Jan 22, 202616