All
FAQ
Announcements
Product documents
How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on 10 Sept 2024Updated on 12 Sept 202543How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app. Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy...Published on 11 Sept 2024Updated on 12 Sept 202528How can you protect yourself from a phishing attack?
Pharming: the attacker spots the vulnerability of the user's computer system and modify the file about DNS information stored in the user's computer with malicious code, and replaces the website address that the user would visit with the phishing website address. After entering the legitimate website address in the browser, the user will be auto-redirected to the phishing website address. If the user isn't aware of this, the attack is successful.Published on 17 Aug 2023Updated on 3 Mar 20263,672How do I mint NFTs?
Step 1: Find the NFT project and its official website Identify the NFT project you want to mint and make sure you access the project’s official website or launch page before proceeding.Step 2: Connect your wallet Open the NFT project website if you already own a wallet, connect it to the NFT project website. You can also create a non-custodial wallet through OKX Web3 Wallet, MetaMask, etc. Note: Double-check the signature message and be on alert against any scams.Published on 5 May 2023Updated on 28 Jan 2026665OKX P2P verified merchant service agreement
Links to third-party websites In order to implement identification information review, this Site may link to third-party websites (such as online banking websites, identity authentication solutions) (“Linked Websites”).Published on 15 Sept 2023Updated on 28 Jan 2026706Disclaimer for machine translation
Many pages on this website, including but not limited to our terms of service, product descriptions, and FAQs, have been translated using machine translation. We make reasonable efforts to provide accurate translations. However, no automated translation is flawless. The official text for all documents on this website is English. While we have provided translated documents as a convenience for our users, you should be aware that these documents may contain discrepancies from the English version.Published on 29 Aug 2023Updated on 8 Oct 202598My mobile phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 27 Jan 2026459My authenticator app isn't working, what should I do?
Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app. If this doesn't help, you'll need to change or unlink your authenticator app.Published on 11 Aug 2023Updated on 9 Feb 20261,927How do I manage my P2P settings?
If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 17 Mar 20262,523How do I stay safe from phishing SMS using the name OKX?
Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses. Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores.Published on 9 May 2025Updated on 4 Mar 2026321How do I kickstart my journey with DApps?
DApps have long been hosted on websites and programs disconnected from one another, and it can be a bumpy journey to access them. There's a crying need for a once-and-for-all gateway to help users jumpstart immediately. To fill in this gap, we've integrated popular DApps for an accessible and inclusive user experience.Published on 20 Oct 2022Updated on 27 Feb 2026119How to prevent phishing emails?
The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording.Published on 24 Jun 2025Updated on 16 Dec 20253How do I buy NFTs?
OKX (www.okx.com)On the web Go to our website and select DEX, connect your OKX wallet, and find Marketplace > NFT Note: If you don’t have a wallet yet, we recommend downloading the OKX Wallet browser extension. Download from the Chrome Web Store: https://chrome.google.com/webstore/detail/okx-wallet/mcohilncbfahbmgdjkbpemcciiolgcgeAfter opening the extension wallet, select Create Wallet, set a password, and back up your wallet securely.Published on 30 May 2023Updated on 12 Feb 2026530What's OKX Affiliate Program?
For account security, you’ll be removed from the affiliate program if suspicious activity is detected, including but not limited to: Redirecting users to OKX from websites that resemble the OKX official website, including: Websites mirroring the look and feel of the OKX website Websites with similar URLs as our official URL (www.okx.com), such as www.okx.xxx.com Websites loaded with OKX logos as clickbait Using social media accounts that resemble the OKX official social media account, including XPublished on 27 Sept 2023Updated on 16 Mar 20263,169Where can I find the minimum BTC amount required for deposits?
Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on 15 Oct 2024Updated on 12 Feb 202634