All
FAQ
Announcements
Product documents
Why is there a minimum amount to deposit BTC?
We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation: minimum deposit thresholds help mitigate risks associated with fraud and abuse.Published on Oct 15, 2024Updated on Sep 3, 202515Why is there a minimum deposit amount for non-BTC?
Note: please confirm the minimum deposit amount before making a deposit to ensure smooth transactions.Published on Oct 16, 2024Updated on Sep 3, 202532Where can I find the minimum BTC amount required for deposits?
App: Open the OKX App > Select Deposit crypto > Select BTC and your preferred network > Minimum deposit. Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on Feb 12, 202634Where can I find the minimum deposit amount required for non-BTC?
What's the minimum deposit amount? The minimum deposit amount is the smallest quantity of a token that users need to transfer when depositing to our platform. If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.Published on Oct 16, 2024Updated on Oct 24, 202552What should I do if I deposit BTC less than minimum amount?
If the deposit amount is lower than the platform’s minimum deposit amount, the deposit won't be credited or refunded to the user. A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?Published on Oct 15, 2024Updated on Feb 12, 202627Introducing USD deposits and withdrawals
If a withdrawal is returned to us, there may be additional fees charged by your bank.USD deposit and withdrawal limits Limits help protect your account and allow us to comply with regulations we're subject to. When processing a deposit or withdrawal, minimum and maximum transaction limits apply to individual payment channels. Currency Channel Minimum Max. Cumulative Deposit Max.Published on Feb 14, 2025Updated on Mar 3, 202613Why is my deposit locked?
Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.Published on Dec 19, 2023Updated on Mar 3, 2026970How to avoid deposit of unsupported tokens?
Stay updated As the crypto asset market evolves, new tokens may be added or removed. Check our announcements regularly to stay informed about the latest supported tokens. Note: By following these steps, you can effectively avoid depositing unsupported tokens, ensuring the security of your assets.Published on Oct 16, 2024Updated on Feb 12, 2026382Why is my deposit/withdrawal suspended?
A deposit/withdrawal suspension can be caused by a variety of factors, such as a mainnet upgrade, wallet maintenance/upgrade, or a hard fork. The timeline for resuming service will depend on the situation, so please be patient or contact the project team for assistance. Below are some of the common reasons for a deposit/withdrawal suspension:Wallet maintenance/upgrade (Deposit/withdrawal suspension) For wallet maintenance/upgrades, we'll state the resume time for their own wallet.Published on Aug 31, 2023Updated on Jan 26, 20269785% Deposit Match Campaign - Terms and Conditions
Example: If a user deposits a total of $1,100 during the deposit match campaign, they will receive a $50 USDG reward Example: If a user deposits $1,000 on Day 1 and later during the Deposit Match Campaign Period deposits another $2,000, their total deposit is $3,000 and they will recieve a $150 USDG reward.Published on Dec 1, 2025Updated on Dec 1, 20252How long does it take for a deposit to be completed?
OKX completes the deposit process based on the final Layer 1 status and block confirmations. [1 Bundle Verification]: the deposit only requires verification on Layer 2. [2 Bundle Verifications]: the deposit requires verification on both Layer 1 and Layer 2.Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.Published on Oct 17, 2024Updated on Jan 1, 2026404How do I make a deposit? (app)
You can find the minimum amount, required confirmation numbers, and contract address on the Deposit page You won't receive your assets if you deposited the crypto amount less than the minimum amount. Some crypto (e.g. XRP) generates a tag/memo, usually a string of numbers. You need to enter the deposit address and tag/memo when depositing. Otherwise, you'll lose your assets. Click here to learn more about how to deposit crypto with a tag/memo.Published on Sep 1, 2024Updated on Oct 15, 202586Why hasn't my deposit been credited?
Make sure you deposit at least the minimum deposit amount shown on our Deposit page We're unable to process any deposit amount less than the minimum, nor are we able to reverse or refund the transaction.Published on Sep 1, 2023Updated on Mar 3, 202613,721How do I make a deposit? (web)
You can find the minimum amount, required confirmation numbers, and contract address on the Deposit page. You won't receive your assets if you deposited the crypto amount less than the minimum amount. Some crypto (for example, XRP) generates a tag/memo which is usually a string of numbers. You need to enter both the deposit address and tag/memo when you're depositing. Otherwise, you'll lose your assets. Click here to learn more about how to deposit crypto with a tag/memo.Published on Aug 13, 2023Updated on Mar 27, 20267,543How do I deposit USD with U.S. Domestic wire transfer?
A deposit which has been received in excess of your remaining limit will be returned to your bank and this may result in additional charges from your bank. We may also charge you a fee to return the deposit to your bank.5. What happens if I send an amount which is below the minimum limit? A deposit which has been received below the minimum limit will be returned to your bank and this may result in additional charges from your bank.Published on Feb 5, 2025Updated on Feb 12, 20269