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How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 202652How do I submit my proof of address (POA)?
The POA must be issued within the last 3 months The POA must be a clear photo of your original POA or a PDF file of the original POA The POA must match the residential information you provided during your identity verification The acceptable types of POA may vary depending on the jurisdictionPublished on Sep 25, 2024Updated on Nov 17, 20253How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560How do I add OKX widget on my phone?
These are as below: Homescreen widget Hot: Featuring top traded trading pair(s) Favourites: Displaying the list of tokens you favorited at OKX Position: Displaying open positions and the PnL of your derivatives trades Watchlist: Track the price movements of your selected trading pair(s) Lockscreen widget Watchlist: Track the price movements of your selected trading pair(s) Spot: Track the price movement of a spot trading pair Perpetuals: Track the price movement of a perpetual trading pair Note:Published on Aug 15, 2023Updated on Mar 26, 20265,830Beneficial Ownership FAQ
A beneficial owner refers to the natural person(s) who ultimately owns or exercises effective control over your institution. The word “ultimately” is important because, in some cases, a person indirectly associated with an institution may still be considered its beneficial owner through a chain of ownership or control.Published on Oct 10, 2024Updated on Dec 1, 20256X Drops Club Terms and Conditions
Rewards shall accrue daily and actual Rewards distributed will be based on portfolio snapshots of eligible assets in your funding and/or trading account(s), where applicable. Rewards will then be automatically distributed to your funding accounts based on snapshot(s) taken of your portfolio on the relevant day before 00:00 UTC.Published on Dec 4, 2025Updated on Mar 24, 2026X Drops Club United States
Rewards shall accrue daily and actual Rewards distributed will be based on portfolio snapshots of eligible assets in your funding and/or trading account(s), where applicable. Rewards will then be automatically distributed to your funding accounts based on snapshot(s) taken of your portfolio on the relevant day before 00:00 UTC. 9.Published on Dec 5, 2025Updated on Mar 24, 2026What documents are accepted as proof of sources of funds from decentralized finance?
Transaction history from your cryptocurrency wallet(s) showing the buying and selling record of the NFTs, including the transaction details, purchase date, and price paid. Screen capture from the platform that clearly displays your profile information (for example, username and email) confirming ownership. Important details to confirm the transaction of the NFTPublished on Nov 12, 2024Updated on Feb 9, 202652How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on Dec 8, 2025Updated on Dec 26, 20251,288How do I select the correct network for my crypto withdrawals and deposits?
Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language". For most cryptocurrencies, OKX will automatically select the correct network, but for some, you'll be given the option to choose from a number of different network options. For those assets that prompt you to select a network, you must select the correct network.Published on Aug 22, 2023Updated on Jan 5, 202621,338US Holiday Campaign - Terms and Conditions
In the event of suspected fraudulent activity, including but not limited to ACH reversals, account abuse, or coordinated manipulation, OKX reserves the right to disqualify users and revoke or withhold reward eligibility.Platform Rules By default, users who enter the applicable campaign or program page(s) and participate in the applicable campaign(s) or program(s) have read and understood the Terms and Conditions of the applicablecampaign(s) or program(s).Published on Nov 6, 2025Updated on Dec 2, 2025How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on May 30, 2025Updated on Feb 5, 202610Unified USD Orderbook FAQ
The Unified USD Orderbook automatically handles the conversion internally, ensuring seamless transactions between fiat-stablecoin(s) or different stablecoins without any manual adjustments.4. Why are all trading pairs displayed as XXX-USD in the Unified USD Orderbook? For simplicity and clarity, all trading pairs in the Unified USD orderbook are displayed as XXX-USD.Published on Jul 4, 2025Updated on Mar 4, 20264US New User Promotion Terms and Conditions
To unlock rewards, the user must maintain assets under management (AUM) of at least the specified amount(s) on the welcome rewards page for a total of 30 days within a 90-day period after the bonus is received. Upon satisfying this requirement, the reward will automatically become tradable and withdrawable. If the user fails to meet this requirement within 90 days, the reward will be reclaimed by OKX.Published on May 16, 2025Updated on Nov 17, 20254Spin the wheel terms and conditions
The reward will be issued in the form of BTC or such other form(s) as displayed on the Promotion page. For specific task requirements, reward details, and restrictions, please refer to the primary Promotion page. New customers on the OKX Platform who trade the specified amount or more (please refer to the welcome rewards) in a single transaction within 30 days of account opening will receive the rewards in BTC.Published on Feb 5, 2026Updated on Feb 5, 2026