All
FAQ
Announcements
Product documents
Why hasn't my deposit been credited?
Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Deposit to smart contract addresses Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform. Otherwise, it could lead to deposit failure.Published on Sep 1, 2023Updated on Mar 3, 2026FAQ13,721Why hasn't my withdrawal arrived in the account?
Note: if you enter an incorrect/missing tag/memo/comment, it could lead to withdrawal failure. In such a case, you can reach out to our customer support for assistance. Insert the tag/memo/comment in the Tag/memo/comment fieldMismatched withdrawal network Before you submit a withdrawal request, please make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to withdrawal failure.Published on Aug 22, 2023Updated on Mar 4, 2026FAQ20,579Why can’t I see or use my crypto balance?
If the trade was placed via copy/lead trading, check the copy trading or lead trade interface/account to confirm whether the trade is still processing or settling. Refresh your Assets page after a few minutes once confirmations are complete. If the balance still doesn’t appear after expected times, contact OK Assistant and provide your order ID / TxID.My deposit hasn’t arrived yet Why does this happen: Deposits from external wallets need blockchain confirmations.Published on Oct 14, 2025Updated on Jan 15, 2026FAQ4Spot grid bot FAQ
However, Simple Earn allocation will not be activated on the copied bot, even if it’s enabled on the lead bot. Some core settings might be hidden from view as they were special configurations chosen by the lead trader. It’s important to note that actions performed by the lead bot during operation, such as editing parameters, adding investments, or withdrawing profits, will not be copied to the bot you’re running.Published on Aug 28, 2025Updated on Jan 22, 2026FAQ16How do I start trading cryptocurrency on OKX with Smart Trading?
Despite being experts in trading, lead traders are also likely to suffer losses from bad trading days. This can lead to unexpected liquidations and losses for followers too, if there's a lack of proper risk management. Visit here to start using copy trading. Bot trading Bot trading refers to the automation of trade entries and exits.Published on Apr 7, 2024Updated on Oct 15, 2025FAQ71What can I do if my device is running in an unsafe environment?
While using the OKX app, you may encounter a warning stating that your device appears to be operating in an unsafe environment, potentially leading to security risks. This warning is a security alert from the OKX system, indicating that it has detected an anomaly in your device's operating environment. This means the way you currently use OKX may lead to information leakage, potentially resulting in the theft or transfer of your OKX assets by Trojan viruses or hackers.Published on Jan 19, 2023Updated on Feb 12, 2026FAQ298How do I safeguard my Web3 wallet from fraudsters?
If the user proceeds, it leads to malicious alteration of permissions.Published on Dec 13, 2023Updated on Jan 27, 2026FAQ979Why did my identity verification fail?
Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID isn't expired. Each customer is only allowed to have one account.Published on Aug 8, 2024Updated on Jan 2, 2026FAQ40Futures DCA (Martingale)
Lead bots: Copy lead traders' winning bots on the Marketplace in one-click.DCA Trading Parameters Price steps: Percentage difference between two consecutive safety orders, denominated in quote currency TP target per cycle: When the TP price is triggered and the order is fully filled, the bot will end the current cycle index and start the next one as specified Initial order margin: First order initiated by the DCA bot at the start of each trading cycle Safety order margin: Safety orders will tradePublished on Apr 27, 2023Updated on Oct 9, 2025Product documentationWhy is my deposit locked?
Below are some possible reasons that may lead to your asset being locked:1. Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that you wait patiently for N days and the system will automatically lift the restriction.2.Published on Dec 19, 2023Updated on Mar 3, 2026FAQ970Spot DCA (Martingale)
Lead bots: Copy lead traders' winning bots on the Marketplace in one-click.DCA Trading Parameters Price steps: Percentage difference between two consecutive safety orders, denominated in quote currency. TP target per cycle: When the TP price is triggered and the order is fully filled, the bot will end the current cycle index and start the next one as specified. Initial order margin: First order initiated by the DCA bot at the start of each trading cycle.Published on Apr 27, 2023Updated on Aug 5, 2025Product documentationFutures Grid
Lead bots: Copy lead traders' winning bots on the Marketplace in one-clickGrid Trading Parameters Lower limit: The bot will stop placing orders when the market price is lower than the lowest price. Upper limit: The bot will stop placing orders when the market price is higher than the highest price. Grid quantity: The number of grids represents the number of pending orders divided into the price range.Published on Jun 17, 2022Updated on Nov 24, 2025Product documentationCommon scam tactics
This can lead individuals to unknowingly transfer their funds to fake accounts or fraudulent platforms. As a result, these individuals then encounter difficulties when attempting to withdraw funds or receive what was promised. Unfortunately, this can ultimately lead to financial losses for those affected. Friendly reminder: we don't encourage you to engage in offline transactions due to unforeseen risks. We kindly ask you to remain vigilant throughout the transaction process.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,613Spot Grid
Lead bots: Copy lead traders' winning bots on the Marketplace in one-clickGrid Trading Parameters Lower limit: The bot will stop placing orders when the market price is lower than the lowest price. Upper limit: The bot will stop placing orders when the market price is higher than the highest price. Grid quantity: The number of grids represents the corresponding shares divided within the price range.Published on Jun 17, 2022Updated on Nov 11, 2025Product documentationHow do I reverse my trading position with one tap?
Minimize execution errors: reversing a position manually could lead to mistakes in quantity or price input. One-tap reverse reduces that risk by automating the action with default precision. More opportunities for fast strategies: perfect for scalpers and breakout traders who depend on rapid decisions and minimal downtime between positions.How do I use one-tap reverse?Published on Jul 5, 2025Updated on Mar 19, 2026FAQ9