All
FAQ
Announcements
Product documents
TradingView Subscription Codes – Terms and Conditions
The specific expiration date for each code will be provided with the code itself. Codes are valid only for redemptions made before this date. After the initial discounted or free period, the TradingView subscription will automatically renew at its regular, non-discounted price. Users are responsible for managing their TradingView subscription and renewal settings directly with TradingView. The applicability of coupon codes, including any geographical restrictions, is determined by TradingView.Published on Jul 23, 2025Updated on Sep 9, 20253I haven't received the SMS code
We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on Mar 3, 202632,367How do I use Merchant Coupon Code?
A Merchant Coupon Code is a special reward that lets you enjoy discounts or free items from selected partner merchants. Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on May 19, 2025Updated on Mar 16, 202619DEX Referral FAQ
After downgrade: friends’ discounts remain unchanged, but your total commission rate will adjust.What's the invitee discount range? You can set a 0–20% trading fee discount for invitees (whole numbers only). How to set it: select the discount percentage when creating the referral code. Note: once a code is created, the discount can't be modified. Strategy recommendations: Beginners: Set a 5–10% discount to ensure reasonable commission earnings.Published on Dec 31, 2025Updated on Feb 11, 20262What's DEX Referral program?
To create your first referral code, go to the DEX Referral dashboard and select Create referral code to generate a custom code. Create your referral code You can create a custom referral code using 5–15 alphanumeric or numeric referral codes. Each wallet account can generate up to 100 referral codes. Once created, it can't be changed or deleted. For each code, you can set 0-20% invitee discount (whole numbers only) and the wallet bound to the code enjoys a service fee discount when trading.Published on Jul 21, 2025Updated on Mar 2, 2026325How do I trade with OKX on TradingView?
Select Buy now to proceed with payment Select Next to proceed to the Payment method page Enter your coupon code in the "Have a promo code?" field to activate your discounted TradingView subscription Enter coupon code to complete your purchaseHow do I deposit via TradingView?Published on Jul 29, 2025Updated on Jan 20, 202662Stay Safe: How to Spot New Scams and Protect Your Web3 Wallet
When users make deposits using the links provided, malicious code is triggered to alter wallet permissions, allowing scammers to obtain signature authorization and ultimately gain control of the user’s wallet address. Scam Method Overview Step 1: Scammers often lure users through “bait” such as discounted offers to click third-party links. From the deposit page, users are redirected to their wallet, where malicious code automatically fills in a token contract address.Published on Jul 21, 2023Updated on Feb 5, 2026176Forced Loan Repayment, Credit Line Liquidation and Risk Unit Terms and Conditions
Note: Discount Rate refers to the value attributed to an asset (including fiat and digital asset) when used as collateral. It is specified here and can vary based on quantity (this being the Discount Tier). OKX reserves the right to adjust the Discount Rate and Tier based on prevailing market conditions, without prior notice to the Customer.Published on Mar 12, 2025Updated on Dec 9, 202529How do I change my phone number?
Select Send code in both the SMS code from new phone number and SMS code from current phone number fields. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on Sep 7, 2023Updated on Mar 12, 202614,291How do I change my email?
Enter the code accordingly.Published on Sep 6, 2023Updated on Feb 9, 20264,036How do I migrate my email address or phone number to another account? (web)
For email address migration Go to Profile and select Security Find Email verification and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.Published on Aug 22, 2023Updated on Mar 4, 2026384How can I reduce trading fees?
To learn how to become an OKX nodes and enjoy rebate and fee discounts, please refer to the OKX Affiliate Program Rules.Participate activities Relevant updates will be communicated through official platform announcements, such as affiliate programs or promotions on the app.Published on May 19, 2025Updated on Jan 29, 202660How do I migrate my email address or phone number to another account? (app)
Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear. Select Migrate phone number to continue A guideline will be displayed. Select I understand to proceed A preview page will appear.Published on Aug 22, 2023Updated on Feb 9, 2026589How do I protect myself from phishing scams on P2P?
Here’s how you can activate it: Sign in to your OKX account and go to Security Settings Load the Security settings from the Profile and settings option Navigate to the Anti-Phishing Code section and create your personal code Select the Anti-phishing code option Proceed to the Anti-phishing code set up from the introduction page Proceed to the anti-phishing code creation section from the introduction page Memorize your code and keep it confidential Create the anti-phishing code according to your preferencePublished on Aug 7, 2025Updated on Nov 17, 20256Common issues with authenticator apps
How do I check the authenticator code? The authenticator code is generated by a third-party dynamic token tool, which works similarly to SMS dynamic authenticator. After linking, a dynamic authenticator code is generated at regular intervals. The code can be used for security authentication during login, withdrawals, modification of security settings, and other operations. Once the authenticator is linked, opening the app, a dynamically changing authenticator code will be displayed.Published on Feb 17, 2025Updated on Feb 3, 202618